REFUND POLICY OF Smash Splash PTY LTD

This Refund Policy ("Policy") applies to the following purchases: Smash Splash "Goods" including "Splash Kit, and Artistic Kit"

1.General

(a)  We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

(b)  Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

(c)  Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law

(a)  Under the Australian Consumer Law:

(i)  Our goods come with guarantees that cannot be excluded under the Australian

Consumer Law. For major failures with the goods, you are entitled

(A)  to cancel the purchase; and

(B)  to a refund for the price of the goods; and

(C)  compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.

(ii)  If the failure with the goods does not amount to a major failure, you are entitled to a re-supply of the goods within a reasonable time, or to cancel the purchase and be provided with a refund of any price paid.

(b)  We offer refunds, and replacements of goods in accordance with the Australian Consumer Law.

(c)  The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy goods.

(d)  If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(e)  Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(f)  If a good which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

(g) If a good which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

3. Cancellation and Change of Mind

(a)  We do not offer any refund if you change your mind, or find the same goods cheaper elsewhere.

(b)  We do not offer any refund if you use or damage the goods.

4. Goods Damaged During Delivery

(a)  In the event that the goods you ordered has been damaged during delivery:

(i)  Please contact us as soon as possible.

(ii)  Any damaged goods must be returned in the condition in which it was received,together with any packaging and other items which you received with the damaged goods.

(b)  We will arrange to repair or collect the damaged goods and replace it with an equivalent goods, or to refund it, provided that you have contacted us within 2 days from the date of receiving the goods.

5. Inspection of Goods

(a)  Upon notification of any visible damage, defects, or discrepancies in the received goods, Smash Splash reserves the right to inspect the items in question within a reasonable timeframe. This inspection may involve examination of the condition of the goods, packaging, and any accompanying documentation.

(b)  If the inspection confirms that the goods were indeed damaged during delivery or are otherwise defective, Smash Splash will proceed with the appropriate course of action as outlined in the "Goods Damaged During Delivery" section of this refund policy.

(c)  Customers are advised to retain all original packaging and documentation related to the damaged goods until the inspection process is completed. Failure to do so may affect the resolution of the claim.

6. Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement or refund for the goods purchased by you if:

(a)  You misused the said goods in a way which caused the problem.

(b)  You knew or were made aware of the problem(s) with the goods before you purchased it.

(c)  You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions that apply under the Australian Consumer Law.

7. Shipping Costs for Returns

(a)  In the event that the goods you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said goods (the "Returned Goods") back to us, as well as any cost of shipping any replacement goods to you.

(b)  If the Returned goods can easily be shipped or returned, then you are responsible for organising for the Returned Goods to be returned to us. If the Returned Goods is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Goods.

(c)  If the Returned Goods is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Goods, at our cost.

(d)  In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Goods, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Goods

8. Response Time

(a) We aim to process any requests for replacements or refunds within 5 days of receipt.

9. How to Return Products

(a)  You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.

(b)  Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

(c)  To be eligible for a refund, repair or replacement, you must provide proof of purchase.

(d)  You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

10. Contact us

If you wish to speak to us about this Policy or about any refund, repairs or replacements in reference to the Splash Kit and Artistic Kit, please contact us at: info@smashsplash.com.au.