FAQs

what is the age limit on each activity?

Participants must be 16 years + and accompanied by a parent and or legal guardian to participate in the Smash Room. Photo ID is required on the day of the session for our ‘Smash room’ experience.

Participants must be 5 years old + and accompanied by a parent and or legal guardian to participate in either of the Splash or Crash Room.

how many people Can be in the room for each activity ?

Smash Room

In the Smash Room, the maximum number of participants allowed at any given time is 2 people.

For groups, participants can alternate during the session time. This means that if you have a larger group, individuals can take turns being in the Smash Room, ensuring everyone gets a chance to participate while adhering to the 2-person limit.

Splash Room

In the Splash Room, the maximum number of participants allowed in any given time is 5 people.

Crash Room

In the Crash Room, the maximum number of participants allowed in any given time is 4 people.

What is the duration of each activity ?

The duration for Smash, Splash and Crash activities is 30 minutes.

Individuals participating in a Hero Smash session will have 15 -20 minutes to smash items.

Large group bookings may have extended time based on the specifics of the arrangement.

Do you give discounts for large groups?

Yes, if you have a group over 10 people we will be happy to look after you. Please contact us for more details.

What sizes do the safety clothing come in?

Our safety overalls range from Small to 5 X-Large.

Should our provided safety clothing not fit comfortably, you are welcome to bring your own safety overalls. However, it must meet the safety standards for the Smash room.

Can I walk in without a booking?

We do welcome walk-ins, however, please be advised that our availability for on-the-spot sessions may be limited due to high demand. To guarantee your spot and ensure a seamless experience, we highly recommend making a booking online or contacting us beforehand.

Can i participate if i am pregnant?

No. You are not permitted to participate in any of our activities. However, you are most welcome to come along with other people and watch them during their session.

I want to purchase a voucher as a gift?

If you’re purchasing a voucher as a surprise gift and want to maintain the element of surprise, its best to; enter the name of the person you’re gifting the voucher to and enter your own email address during the purchase.

When the recipient wants to redeem the voucher or receive further communication, they can contact us to update their email address.

I have a voucher, but the code doesn’t allow me to book online?

Please check the expiry date and ensure that there are no typos or errors entering the code. Please send us an email at hello@smashsplash.com.au or contact us.

Can I bring my own things to Smash or Paint?

Absolutely! We encourage you to bring your own items to add a personal touch to your smashing experience. However, a little heads-up is required for a smooth process. Here’s how:

1. Before bringing your items, please seek approval from us first. Send us an email at hello@smashsplash.com.au or contact us before your scheduled booking.

2. Allowed items include crockery, glass bottles, jars, and mugs.

3. Please note that a disposal fee will be required, especially for larger items such as tv’s, printers and monitors.

4. Items will need to be accessed upon arrival and placed into a crate before your session.

5. Items that will not be accepted and allowed on site include bulky items, paint, liquids, food, gardening tools, petrol, and battery-operated items.

do you do parties?

Absolutely we do! Check out our events page and contact us to book yours in.

FAQs

do i need to arrive earlier than my booking time?

Yes, we recommend arriving at least 15 minutes before your scheduled appointment. This allows enough time to complete a waiver, get changed into safety wear and attend a safety briefing.

If you arrive late, it may impact the duration of your session. You may be asked to wait for the next available time. Please note that our rooms are often fully booked in advance, so you may need to reschedule your session.

We understand that unforeseen circumstances can occur, but arriving on time ensures you get the full smashing experience.

can i reschedule my booking?

Yes, you can. However it has to be within 48 hours from your initial session, otherwise, there is a rescheduling fee. You can reschedule your booking online by clicking the “reschedule booking” icon on your confirmation email. Please note cancellation or no shows on the day will forfeit their session.

What should i wear?

We provide all of the Personal Protection Equipment (PPE) that you need to stay safe during your visit. You are required to wear long pants, socks, and closed shoes to your session. If you are participating in the Splash room, please wear clothes that you don’t mind getting paint on them.

What paint is used?

All paints used, are water based, non-toxic, kids’ poster paints. Please note, wet paint should come out very easily if washed as soon as possible.

However, the ability to remove paint depends on the fabrics involved. To be on the safe side, we recommend wearing older clothes when participating in the Splash Room to avoid potential staining.

It’s always a good idea to follow any specific washing instructions provided on your clothes.

Can we play our own music?

Yes, all our rooms are equipped to play your favourite tunes.

What are your opening hours?

Sydney:

Friday 10am to 9pm
Saturday 10am to 6pm
Sunday 10am to 6pm

Melbourne:

Wednesday 11am to 6pm Thursday 11am to 6pm Friday 10am to 9pm
Saturday 10am to 6pm
Sunday 10am to 6pm

Is there parking available ?

Yes, there is street parking available directly outside our venues.

do you take donations?

Sure we do! We are happy to take any old breakable items or TV’s.